Medical Field Service Management (FSM)

Medical device service leaves no room for error when it comes to regulatory compliance, calibration records, and certified technician requirements. FieldCo enables hospitals, clinics, and medical equipment service companies to manage the entire workflow — from fault reporting to calibration certificates, inventory tracking to manufacturer reporting — safely in a digital environment.

How Does It Work?

End-to-end FSM workflow for Medical

1

Request or Calibration Date

When a fault is reported or a scheduled calibration date arrives, the system automatically opens a work order. The device's full history and warranty status are immediately visible.

2

Certified Technician Assignment

The system lists only technicians with the required certification for the device type. The manager assigns the right person within seconds.

3

Digital Form in the Field

The technician enters measurement values, reference standard, and error margins in the mobile app. Photos are uploaded and digital signature is collected.

4

Certificate & Archive

The calibration certificate is automatically generated and uploaded to the customer portal. All records can be presented as a single report at the time of legal inspection.

FSM Features Built for Medical

Calibration schedule and automatic reminders
Digital calibration certificate generation
Certified technician assignment (device-specific)
Lifetime device service history
MDR/CE compliance documentation
Role-based access control
Critical parts stock tracking and alerts
Customer (hospital/clinic) portal
medical device field service managementFSM calibration managementhospital equipment FSM software

Measurable Results

100%
Legal compliance documentation
60%
Reduction in audit preparation time
Zero
Lost calibration certificates
35%
Reduction in administrative burden

Frequently Asked Questions

Can calibration dates be tracked separately for each device?
Yes. Different calibration intervals can be defined for each device. The relevant technician and manager receive automatic notifications as dates approach.
Can documents required for MDR/CE compliance be obtained through the system?
Yes. Technician certifications, measurement values, and signed reports in each work order are archived in formats compliant with legal requirements.
We work with multiple hospitals. Can each hospital's devices be tracked separately?
Yes. Customer-based device cards allow each hospital's inventory, service history, and calibration schedule to be tracked independently.

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