Automotive Field Service Management (FSM)

Automotive service requires simultaneously managing vehicle history, spare parts tracking, and insurance/appraisal processes. FieldCo digitizes car, motorcycle, tractor, and construction equipment service — building customer trust and reducing repeat visits by up to 90%.

How Does It Work?

End-to-end FSM workflow for Automotive

1

Vehicle Intake

When the vehicle is received, previous service history is queried by plate or chassis number. Damage assessment is photo-documented.

2

Work Order and Assignment

Work order is created, required tasks (mechanical, electrical, paint) are defined, and assigned to the relevant specialist.

3

On-Site Work and Record

Technician enters actions taken, parts used, and labor hours in the mobile app. Everything is photo-documented.

4

Customer Approval & Handover

Customer digitally approves the price quote, payment is made. A digital signature handover document is created at vehicle delivery.

FSM Features Built for Automotive

Vehicle service history (plate/chassis number)
Digital inspection and damage assessment form
Photo and video vehicle handover documentation
Spare parts stock and procurement tracking
Cost calculation (labor + parts)
Insurance file documentation
Customer approval and payment integration
SMS service stage notifications
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Measurable Results

90%
Reduction in repeat work
35%
Average service time reduction
25%
Customer satisfaction increase
100%
Documented vehicle intake/delivery

Frequently Asked Questions

How is pre-existing damage documented at vehicle intake?
The technician takes photos at vehicle intake and marks existing damage on a digital form. This document serves as a valid handover record for both customer and service.
Can we generate documents required for insurance files through the system?
Yes. Photo damage reports, actions taken, and cost breakdowns can be exported as PDFs and attached to insurance files.
How does the customer know which stage their vehicle is at?
At each stage change (Received, Repair started, Test drive, Ready), an automatic SMS is sent to the customer.

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