Elevator & Escalator Field Service Management (FSM)

In the elevator and escalator sector, tracking legal periodic inspection dates and the maintenance schedules of large device portfolios is critical. FieldCo lets you manage your entire device portfolio from a single screen, automatically remind you of inspection dates, and track fault responses with SLAs.

How Does It Work?

End-to-end FSM workflow for Elevator & Escalator

1

Device Registration

Each elevator's building, capacity, year of manufacture, and inspection dates are entered into the system. Field access is provided via QR code.

2

Maintenance & Inspection Plan

Monthly, semi-annual, or annual maintenance plans are defined. Automatic reminders are sent as inspection dates approach.

3

Fault Response

As soon as a customer report comes in, a work order is opened, the nearest technician is assigned, and the SLA timer starts.

4

Report & Document

When a work order is completed, all documents including legal certificates are saved in the system and sent to the customer.

FSM Features Built for Elevator & Escalator

Device-level periodic inspection date tracking and automatic alerts
Legal inspection document archive
Fault response work order with priority ranking
Building/location-based device portfolio management
Machine room and shaft inspection digital form
Maintenance contract management (monthly/annual)
Customer notification and PDF service report
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Measurable Results

0%
Missed inspection dates
40%
Reduction in paper documents
30%
Faster fault response
95%
Contract renewal rate

Frequently Asked Questions

Are legal periodic inspection dates automatically reminded?
Yes. The inspection date is entered for each device; notifications are sent to the manager and relevant technician 30 and 7 days before it expires.
Can I track elevators in many buildings from a single screen?
Yes. By filtering by building, location, or region, you instantly see the maintenance status of your entire device portfolio.

Complete solution for all industries: Field Service Management Software — features, pricing and 30+ integrations.

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