Electrical & Electronics Field Service Management (FSM)
In the white goods and electronics sector, authorized service networks operate under the pressure of warranty management, multi-brand operations, and fast fault resolution. FieldCo digitizes services for washing machines, refrigerators, TVs, and small home appliances — simultaneously increasing both technician efficiency and customer satisfaction.
How Does It Work?
End-to-end FSM workflow for Electrical & Electronics
Customer Call
Customer reports a fault by phone, web, or customer portal. Warranty status is instantly queried using the product serial number.
Technician Assignment
Manager assigns a technician based on area and expertise. The technician sees customer info, product model, and service history in the mobile app.
On-Site Service
Technician identifies the fault, enters parts used into the system, completes the brand service form, and collects digital signature.
Report and Invoicing
Service report is automatically emailed to the customer. Out-of-warranty work is converted to an invoice and transferred to ERP.
FSM Features Built for Electrical & Electronics
Measurable Results
Frequently Asked Questions
We operate as authorized service for multiple brands simultaneously. Can each brand have its own form?
How are warranty-covered jobs distinguished?
How does the customer find out which stage their service is at?
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