The Biggest Time Drain in the Field: Model Identification
When an independent service technician visits a customer — or is already on site — the same problem comes up repeatedly: "What is the model of this device?" The customer threw away the box long ago, the label on the back is worn or illegible, or the technician simply cannot find the right model in the system. The result: a wrong model is selected, the work order is compromised, or precious time is lost calling the office.
FieldCo solves this at the root.
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Every Device Sold in Turkey, Pre-Loaded by Brand and Model
FieldCo's device database covers every product sold or currently on sale in the Turkish market, and is continuously updated:
- Televisions — Samsung, LG, Vestel, Philips, Sony, Grundig and more
- Air conditioners — Daikin, Mitsubishi, Arçelik, Bosch, Baymak, Gree and more
- Boilers — Vaillant, Baymak, Demirdöküm, Bosch, Viessmann and more
- Refrigerators — Samsung, LG, Arçelik, Bosch, Beko and more
- Washing machines — Arçelik, Bosch, Miele, Siemens, Beko and more
- Dryers — Bosch, Siemens, Miele, Beko and more
- Deep freezers — Arçelik, Bosch, Liebherr, Beko and more
When opening a work order, the technician types a brand name or category into the search field; every model belonging to that brand appears in a list. They select the right one and the work order opens. Writing model codes manually, creating definitions from scratch, or calling the office are all eliminated.
> Every minute in the field is valuable. Focusing on the repair instead of searching for models directly improves productivity.
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What the Device Database Delivers for Independent Services
Speed: Work order creation time drops significantly. Even while standing in the customer's home, the technician finds the correct model in seconds.
Accuracy: Wrong model selections that lead to incorrectly ordered spare parts, cancelled work orders and customer dissatisfaction become a thing of the past.
Consistency: Every work order uses the same model definition. Reports, stock movements and service history stay coherent.
Service history: All previous jobs, parts used and resolution notes for a specific model are accessible. The technician doesn't start from scratch when seeing the same fault again.
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End-of-Day Z Report: Settling Up with Technicians Made Simple
Another critical process for independent service companies is handling the collections a technician makes throughout the day.
A technician may collect cash from one customer, run a card payment at another, and hear "I'll transfer it to your account" at a third. At the end of the day, separating these three types into clear categories is essential for transparent settlement between the service owner and the technician.
FieldCo's Z Report covers this need completely.
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What the Z Report Shows
Cash Collections
An itemised breakdown of every cash payment the technician collected in person. Each customer appears on its own line; the total is shown separately.
Card Payments
Payments taken via POS terminal or mobile card reader. Reconciling against bank statements becomes straightforward.
Bank Transfer Commitments
Amounts where the customer said "I'll wire it" or "I'll do an EFT" — not yet received, but recorded in the system. Outstanding receivables are never overlooked.
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How to Pull the Report
At the end of the day, the technician generates the Z report with a single tap before closing the app. The service manager can view the same report instantly from the management dashboard.
The report includes the customer name, amount, payment method and work order number for every collection — a full audit trail for any dispute or follow-up question.
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Why This Changes the Day-End Settlement
In independent service companies that handle cash, the most common problem is that the end-of-day question — "how much did you collect?" — has no clear answer. Memory is relied upon, some collections are forgotten, others go unrecorded.
The Z report breaks this cycle:
- The technician logs every payment as it happens during the day; this both closes the work order and creates the payment record.
- The end-of-day report is generated automatically; no manual calculation required.
- The service owner sees exactly how much cash to expect back, how much card revenue will appear in the bank account, and which transfer commitments still need chasing — all on one screen.
- In case of any dispute, every payment is linked to its work order, so the record is always there.
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Built for Independent Services, Scalable to Larger Networks
FieldCo serves both small independent service operators and larger service businesses managing dozens of technicians.
The device database and Z report are just two of FieldCo's standard features. Together with work order management, GPS tracking, digital customer signatures, spare parts management and ERP integration, FieldCo delivers a complete field service management platform.
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