Industry: Computer & Laptop Repair Service
Location: Bursa, Turkey
Website: www.bursalaptoponarim.com
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Summary
Bursa Laptop Repair Center is one of Bursa's established technical service points offering professional laptop and computer repair services. By digitalizing their service processes end-to-end with FieldCo, the center simultaneously improved customer satisfaction and operational efficiency.
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The Challenge
Before FieldCo, Bursa Laptop Repair Center faced several key challenges:
- Customers called repeatedly asking "When will my device be ready?"
- Getting repair approval for parts replacement required phone-tag and caused delays
- No visibility for customers into which stage their device was at
- Paper-based product intake forms slowing down the team
- Reception staff spending too much time answering status calls
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The Solution: End-to-End Digital Service with FieldCo
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1. Automatic SMS on Product Intake
When a customer drops off their device, FieldCo registers the product and automatically sends an SMS:
> *"Dear [Customer Name], your [Brand/Model] device has been received at Bursa Laptop Repair Center. Your service tracking number is: #12345. Track your device status online: [link]"*
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2. Digital Repair Approval System
When additional parts or cost updates are needed during repair, the system sends the customer an SMS or email with a digital approval link. The customer approves or declines with one tap — no phone calls needed. Every decision is digitally recorded.
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3. Online Customer Tracking Screen
On the Bursa Laptop Repair Center website, customers can enter their service tracking number to check their device's real-time status — from intake through diagnosis, approval, repair, and ready-for-pickup. Customers no longer need to call; they check from their phone anytime.
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Results
- Incoming status calls dropped significantly
- Repair approval process accelerated from hours to minutes
- Customer satisfaction improved — the "where is my device?" anxiety eliminated
- Reception staff focused on quality service instead of phone traffic
- All approvals digitally archived — zero dispute risk
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FieldCo Modules Used
- Product Intake & Tracking
- SMS Notification Integration
- Digital Repair Approval Module
- Online Customer Tracking Portal
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