For generator companies, the real workload begins after the sale: installation, periodic maintenance, breakdown response and spare parts management. Companies serving supermarket chains, large multi-branch brands and industrial facilities across Turkey must add sub-service network coordination on top of all that. FieldCo makes this complexity manageable through ERP integration and field-specific tools.
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ERP Integration: Everything from Orders to Balances in One Screen
Generator companies typically run on enterprise ERP systems, yet spare part orders from sub-service partners are usually placed by phone or email — a process prone to delays and errors. FieldCo's ERP integration closes this loop:
- Orders flow directly to the ERP. An order entered by the sub-service in the system is automatically pushed to the ERP after central approval — manual data entry ends.
- Sub-services track in real time. The sub-service that placed the order monitors its live status in the ERP from their own screen, without having to call the head office.
- Balance visibility eliminates phone traffic. Sub-services can check their current receivables and payables at any time from the system, freeing up head-office accounting lines.
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Job Assignment and Notification Management: Instant Flow from Centre to Field
Coordinating dozens of sub-services and hundreds of locations across Turkey is nearly impossible with traditional methods. FieldCo automates this coordination:
- A job assigned from the centre to a sub-service lands in the system instantly, triggering an email and mobile push notification simultaneously.
- The sub-service manager distributes incoming jobs to their own field staff with ease.
- The moment a field technician completes a job, the centre is notified immediately — no waiting, no phone calls, no status chasing.
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Precise Travel Cost Calculation: Leg-by-Leg Distance Logic
Generator service teams often visit multiple locations in a single day. Calculating travel costs as accurately as possible is critical for both cost control and sub-service payments.
FieldCo's distance calculation logic works as follows:
- First job of the day: Distance from the service centre to the job site is used.
- Subsequent jobs: The distance between the previous job site and the next (the leg distance) is used.
This approach produces the closest possible travel cost to reality for the technician's full day route. Even if a different route was actually taken due to traffic, the system calculates the optimal route to deliver the most accurate figure.
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Periodic Maintenance Planning: No Maintenance Goes Missed
Generators must be serviced at regular intervals. For companies maintaining equipment at supermarket chains and large multi-branch clients, tracking these schedules manually carries real risk — a missed maintenance call can become a critical breakdown.
With FieldCo, all periodic maintenance schedules are defined in the system. As a service date approaches, the system sends automatic reminders so no maintenance window is ever overlooked.
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A Purpose-Built Solution for Nationwide Market Chains and Multi-Branch Brands
Generator companies serving widespread supermarket chains and large institutional clients across Turkey cannot operate at that scale without a sub-service model. FieldCo digitalises this model, making the head-office–sub-service relationship transparent, measurable and efficient.
The integrated flow — from ERP stock and pricing data all the way to the field — significantly reduces operational burden for both the centre and its sub-service partners.
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Frequently Asked Questions
Which ERP systems can generator companies integrate with?
We support over 30 ERP solutions including Logo, Mikro, Nebim, Netsis, Canias, SAP, SAP Business One and Oracle. Custom-developed ERP systems are also within scope.
Do sub-services need a separate licence?
Yes. Each sub-service is assigned 3 users in the system; pricing is based on the number of sub-services.
Does travel cost calculation apply to all job types?
Yes. Leg-by-leg distance calculation can be applied to breakdown, maintenance and installation work orders alike.
How are periodic maintenance reminders sent?
When the scheduled date approaches, the system automatically sends an email and in-app notification.
Learn more about field service software and sub-service management →