Sunny Atmaca Electronics

About Sunny Atmaca Electronics

Sunny Atmaca Electronics is one of Turkey's largest domestic electronics manufacturers, operating in television, air conditioning and white goods categories. Using FieldCo field service management software since 2008, Sunny manages thousands of service points and its authorized service network across Turkey through FieldCo.

The Challenge

Sunny's biggest operational problem was call center load in product assembly processes. After each new product sale, customers had to call the call center for an assembly appointment — meaning high human resource costs and long wait times. There was also a need for an integrated solution that would synchronize with the Uyumsoft ERP system and automatically reconcile service data into accounting. Central management of the authorized service network from a single platform was also a critical requirement.

Solution Implemented with FieldCo

FieldCo was adapted with several custom developments to meet Sunny's needs. The online assembly module allowed customers to create assembly appointments directly through a digital channel without calling the call center after purchasing a product. Uyumsoft ERP integration was established to automatically reconcile service invoices, stock movements and account balances. The sub-contractor management module was activated for the authorized service network, enabling work order assignment, payment claim generation and parts ordering to be managed from a single platform.

FieldCo Features Used

Results Achieved

In continuous use since 2008, FieldCo forms the backbone of Sunny's service operations. The online assembly module has eliminated a large portion of appointment requests to the call center, significantly improving operational efficiency. Service invoicing has become fully automated through Uyumsoft integration. Managers can monitor the performance of the entire authorized service network in real time from a single screen.