Luxell

About Luxell

Luxell is one of Turkey's recognized brands in consumer electronics and small home appliances. Serving millions of customers through a wide product range and extensive authorized service network, Luxell has been one of FieldCo's continuous customers since its founding in 2002.

The Challenge

Luxell's need was to standardize installation and service requests across its wide product range, improve the customer experience in the online assembly process, and manage all operations in sync with Logo ERP. As product sales grew, so did service demand — managing this volume with paper and phone coordination became unsustainable.

Solution Implemented with FieldCo

FieldCo brought all of Luxell's service processes onto a single platform. The online assembly module allows customers to create assembly appointments through a digital channel without calling the call center after purchasing a product. Logo ERP integration automatically reconciles service invoices, stock movements and account balances. All modules are in active advanced use — from work order management and GPS tracking to spare parts management and customer e-signatures.

FieldCo Features Used

Results Achieved

In continuous use since 2002, FieldCo forms the backbone of Luxell's service operations. The online assembly module significantly reduced call center load. Service invoicing became fully automated through Logo integration. All service processes are in advanced active use — continuing to improve efficiency in the field and office.