Industrial equipment in restaurants, hotels, cafes and catering kitchens — ovens, dishwashers, refrigeration units, espresso machines — wears down and breaks under constant use. Companies that service this equipment, whether a 5-person regional team or a large service company operating through a sub-contractor network, handle dozens of work orders in the field every day.
FieldCo works with service companies in this sector. In this post we explain how we simplify their operations.
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Device History: When and Why Did That Machine Break Down Before?
A coffee machine or industrial oven can come back with the same problem time and again. If the technician goes to site without knowing the device's history, they lose time, bring the wrong part and leave the customer dissatisfied.
In FieldCo, an equipment card is maintained for every device:
- Brand, model, serial number
- Installation date and warranty information
- All previous services, parts used and service notes
- Fault photos
Before going to site, the technician can view the full history of that device in the mobile app. If the same fault keeps recurring, the pattern is immediately visible.
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Technician Tracking: Who Is Where and On Which Job?
Even in a team of 5-10, "Who is closest? Who is available?" can cost a manager valuable time. In a large sub-contractor network this complexity multiplies fast.
When the map screen is opened in FieldCo's web interface, the entire field team is visible in real time:
- Who is where
- On which work order
- How long they have been at that location
You can assign a work order directly from this screen and select the nearest available technician.
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3-Month Historical Tracking: Locations Visited and Work Orders Closed
Historical tracking matters just as much as real-time visibility. In FieldCo you can review two separate layers for each technician over the past 3 months:
- Locations visited: Where the technician travelled over time
- Work order close points: Which address each work order was closed at
These two layers can be viewed independently. Regional managers can easily see how much work was done in each district, analyse customer visit frequency and evaluate route efficiency.
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Stock Tracking: ERP Integration or FieldCo's Own Stock Module
Every brand and model of industrial kitchen equipment has its own spare parts. Without knowing what a technician has in their vehicle and what has run out, field efficiency drops and a second visit becomes unavoidable.
Stock management in FieldCo works in two ways: you can integrate with your existing ERP or commercial package (Logo, SAP, Nebim, etc.) to use your current stock system, or you can manage spare parts and consumables directly within FieldCo's own stock module.
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Multi-Level Management for Sub-Contractor Networks
Some companies operate through regional sub-contractors: a head office in Istanbul, independent service teams in Ankara and Izmir. FieldCo is built for this structure — each region manages its own team and work orders while the head office monitors the entire operation from a single panel.
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Conclusion
Device history, real-time technician tracking, 3-month location history and stock control for industrial kitchen and coffee machine service companies — all on one platform with FieldCo. Scales from a 5-person regional team to a nationwide sub-contractor network.
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Frequently Asked Questions
How does stock management work?
FieldCo integrates with ERP and commercial packages such as Logo, SAP and Nebim. For those who prefer not to use an ERP, FieldCo's own stock module is also available.
How long is location history retained?
Technician location history is stored in FieldCo for 3 months. Locations visited and work order close points can be viewed as separate layers.
Can sub-contractor companies use the system too?
Yes. Sub-contractor companies manage their own work orders while the head office can monitor the entire network from a single panel.
How is device history accessed in the field?
When the technician opens the work order in the mobile app, the full service history, parts used and previous notes for the relevant device are visible.
Field service management software guide: device tracking, technician management, stock integration →